Returns & Refund Policy
At KicksKings, we are dedicated to providing excellent service. If you experience any issues with your order, product, or packaging, we are here to help. Refunds are processed within 48-72 hours to ensure a smooth experience. Please review the following guidelines for detailed instructions on returns and refunds:
How to Request a Refund:
1. Contact Customer Service: Email us at Kickskingz1066@gmail.com.
2. Provide Proof: Include photos/videos of the damaged product and screenshots of the damaged item.
3. Return Tracking Number: If a return is required, send the tracking number to verify the item has been returned.
Refund Eligibility:
KicksKings will issue refunds under the following conditions:
1. Damaged Products:
- Full refund or replacement for products that arrive damaged.
2. Incorrect or Missing Products:
- Refund or replacement for:
- Wrong color, size, or item.
- Missing components.
- For sizing disputes, provide photos of measurements taken correctly.
3. Out-of-Stock Products:
- Full refund or replacement if an item is unavailable.
4. Products Unable to Ship:
- Refund issued if shipping options are unavailable due to transportation limitations.
5. Delayed Orders:
Refunds for orders delayed beyond:
- 20 days (normal circumstances).
- 30 days (peak seasons like Black Friday, Christmas).
- For UK and European countries, refunds apply if shipping time exceeds 30 days.
Exceptions:
- Delays caused by incomplete addresses or unclaimed packages will not be refunded.
6. Order Cancellations:
- Full refund for orders canceled within 1 day of placement, before shipment.
7. Missing Packages:
- Full refund if the package is lost during delivery.
Refund Exclusions:
KicksKings will not issue refunds for the following:
1. Delivered Orders:
- No refund or resend for orders marked as "Delivered" in tracking.
2. Unclaimed Packages:
- Unclaimed packages destroyed by the carrier will not be refunded.
3. Tracking Alerts:
- Refunds are not issued for orders delayed due to:
- Incorrect/insufficient addresses.
- Customs clearance issues.
- Refused packages or unknown recipients.
Additional Guidelines:
1. Dispute Expiry:
- Disputes must be raised within 30 days of placing the order.
- Disputes will auto-close if no response is received within 3 days.
2. Dispute Denial:
Disputes will be denied for:
- Closed orders.
- Expired tracking information (tracking info is valid for 180 days).
- Force majeure events (e.g., natural disasters, pandemics).
3. Returns:
- Items must be returned within 7 days of receipt in unused, good condition.
- Return shipping costs are the buyer’s responsibility.
- Provide the return tracking number to customer service.
For further assistance, contact us at Kickskingz1066@gmail.com. We are here to ensure your shopping experience is enjoyable and hassle-free.
How to Request a Refund:
1. Contact Customer Service: Email us at Kickskingz1066@gmail.com.
2. Provide Proof: Include photos/videos of the damaged product and screenshots of the damaged item.
3. Return Tracking Number: If a return is required, send the tracking number to verify the item has been returned.
Refund Eligibility:
KicksKings will issue refunds under the following conditions:
1. Damaged Products:
- Full refund or replacement for products that arrive damaged.
2. Incorrect or Missing Products:
- Refund or replacement for:
- Wrong color, size, or item.
- Missing components.
- For sizing disputes, provide photos of measurements taken correctly.
3. Out-of-Stock Products:
- Full refund or replacement if an item is unavailable.
4. Products Unable to Ship:
- Refund issued if shipping options are unavailable due to transportation limitations.
5. Delayed Orders:
Refunds for orders delayed beyond:
- 20 days (normal circumstances).
- 30 days (peak seasons like Black Friday, Christmas).
- For UK and European countries, refunds apply if shipping time exceeds 30 days.
Exceptions:
- Delays caused by incomplete addresses or unclaimed packages will not be refunded.
6. Order Cancellations:
- Full refund for orders canceled within 1 day of placement, before shipment.
7. Missing Packages:
- Full refund if the package is lost during delivery.
Refund Exclusions:
KicksKings will not issue refunds for the following:
1. Delivered Orders:
- No refund or resend for orders marked as "Delivered" in tracking.
2. Unclaimed Packages:
- Unclaimed packages destroyed by the carrier will not be refunded.
3. Tracking Alerts:
- Refunds are not issued for orders delayed due to:
- Incorrect/insufficient addresses.
- Customs clearance issues.
- Refused packages or unknown recipients.
Additional Guidelines:
1. Dispute Expiry:
- Disputes must be raised within 30 days of placing the order.
- Disputes will auto-close if no response is received within 3 days.
2. Dispute Denial:
Disputes will be denied for:
- Closed orders.
- Expired tracking information (tracking info is valid for 180 days).
- Force majeure events (e.g., natural disasters, pandemics).
3. Returns:
- Items must be returned within 7 days of receipt in unused, good condition.
- Return shipping costs are the buyer’s responsibility.
- Provide the return tracking number to customer service.
For further assistance, contact us at Kickskingz1066@gmail.com. We are here to ensure your shopping experience is enjoyable and hassle-free.
